Frequently Asked Questions

The best walk for your dog . Walking with passions. Happy relation with Happy walk. Its Good THing for Your Dog. Dont’ Worry, Be Doghappy !

Most of our experience is with dogs and cats, however send us an email and we will discuss your needs for other creatures.

No. We work as a team and do not assign a specific walker or pet sitter to each pet. You are hiring the company and not an individual. All of our sitters are experienced, vetted, background checked and provide the same level of care.

For pet sitting we prefer to keep the same sitter when possible however the sitter may experience an emergency or already be booked and another sitter may need to step in.

No two days are ever the same for a dog walker or pet sitter because there are different pets to see every single day. Our team schedule is developed based on client needs, requested time blocks, and visit locations.

Our administrative office hours are 7:00-6:00pm Monday-Sunday. Most of our dog walks also fall in this window. We also offer overnight pet sitting from 7 pm to 7 am.

Please communicate using the online form or email.  We do our best to respond to communications as soon as possible.

Although nobody will care for Fifi and Hunter as well as you do, Dog Walking Services is dedicated to maintaining your pet(s) familiar daily routine. Whether it is an extra long walk in the morning, a home cooked meal, or a midnight treat we customize our care to fit your pet’s lifestyle and routine!  However, we cannot accept requests that conflict with our policies.

Yes. We are fully licensed, bonded, and insured. We have a selective hiring process so you can rest assured that your pet is in good hands and if accidents happen we are covered.

Pet parents who are in town are able to schedule up to two drop-in visits per day. Three or more drop-in visits per day are not permitted as this level of care requires an overnight sitting.

For dog parents who are on travel we require overnight sitting which includes a mid-day walk.

We offer a discounted rate for Monday-Friday walks booked for the entire calendar month. Please see our services page for more information.

Aside from our monthly promotion we are unable to offer any other discount.  We cannot cut prices because we will not cut corners with your pets care. Every pet deserves the best possible care and the best is very rarely the cheapest. 

We are a locally owned small business and take pride in our level of service.  Unlike national mobile app companies we are active in and support our local community.

Dog Walking Services cares for its team members as we care for our dogs – with safety first! We regret that we are unable to care for any animals that have a history of biting, fighting or attacking other animals or people.

No, we ask that pet parents continue to provide all of their pet’s supplies, including food. If enough food is not provided for the entire length of service we will go to the store to purchase more and provide a receipt for reimbursement. There is a $25 fee assessed for this service to cover the sitter’s time and fuel expense.

Never, we believe in safety first! While your dog may be trained to walk properly with us you never know what hazards, including vicious animals or bad drivers, we may encounter on our walks. We only let your dog off leash in your completely fenced in backyard.

We offer overnight pet sitting  in a 12 hour shift. We will work together with you and your pet caregiver to determine the most appropriate hours for the shift. Overnight visits typically start between 5pm and 8pm. Overnight pet sitting includes morning and evening walks and feeding plus a brief mid-day check-in/potty break. Overnight visits are full of playtime and snuggles!

All emergencies are unique and may require split second decisions. We will follow all guidelines and procedures to protect your pets and our team members. Depending on the situation we will either try to get in touch with you or follow the procedures outlined in our emergency response plan. We will always use our best judgement and we will do what it takes to serve and protect your pet when each second counts. If a pet is in need of emergency care they will be taken to the nearest veterinarian, your veterinarian (if available), or emergency pet hospital facility.

Although we do not tell you how to care for your pet we are committed to protecting your pet’s safety and will make recommendations based on our education, training, and experience.

Flexible/retractable leashes are dangerous. These leashes often lock-up and do not retract, or snap and/or break. Each pet should walk with us not lead us by 10 feet. If you are using a retractable leash we kindly ask that you purchase a traditional leash for us to use during walks.

We also regret that we may not be able to provide certain foods upon request if they could potentially harm your pet – for example chicken bones that may splinter.

And we believe in positive training and reinforcement. We will never allow any device or collar that may hurt an animal.

Safety first!

Surprisingly this question comes up quite often in the pet sitting community. For ethical reasons we are unable to ignore any pets during a visit.

All services You Can Book Online.

Second Option: Email anna@yourdogwalkingservices.com with “Service Request” in the subject line or give us call (847) 497-0510

Staff schedules are managed in our online system so we are unable to accept bookings by text or phone.

We require two key copies and a lock box. During the consultation we will provide a lock box for one set of keys to be placed at your property and a duplicate copy will be kept at the office as a backup. For keys that cannot be duplicated we still require the use of a lock box. If your building prohibits a lock box we will work with you directly for a solution. You may provide your own lock box. We cannot be responsible for keys hidden under a mat or rock.

No, all cats will be visited no less than once every 24 hours. No exceptions will be made. This is or the health of your pet. Safety first!

Invoices are generated in Time to Pet and due on the 15th and 31st of each month for dog walks. For pet sitting payment must be made in advance or services will be canceled.

You are required to store a payment method on file and you will be charged automatically if payment is not made by the due date. We accept cash, credit cards MasterCard, Visa, Discover and AMEX and checks.

Payments should never be given directly to a staff member other than Anna. You may however tip your walkers/sitters in cash.

Credit cards will automatically be charged for past due invoices.

All of our care is booked within a 3 hour time block.  Sample time blocks include late morning 9 am -12:00 noon, early afternoon 12:00 – 3:00 pm, late afternoon 3:00 – 6:00 pm, and evening 6 pm – 9 pm. In the notes area of your service request you may ask for a preferred time within each time block and we will try our best to accommodate.

Yes, we hope you will. You are encouraged to leave a cash gratuity for your sitter at your home. You must leave a note so they are aware it is for them. Gift cards are also a great idea and appreciated. You may add a gratuity to your bill which is distributed to the pet care givers who provided your services during the next payroll.

You must use a lockbox. If your building prohibits the use of lockboxes the next option is to ask for the door code for the call box. As a last resort clients generally leave the fob for us in an envelope at the front desk authorizing us to enter their apartment. We leave the fob back in your apartment on the last visit. Due to our schedule we are unable to wait for a desk person to let us in the building and up to your floor each day. Waiting time will be deducted from the visit.

If you have any other questions, please contact us

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Pet owners trust us to look after the needs of their beloved companions. We are specialists committed to delivering the very highest of veterinary care and affection.

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